Question 1

Are Zeqwan chappals really handmade?

Accepted Answer

Yes. Every pair is cut, stitched and finished by hand by craftsmen in Peshawar. Small differences in grain and stitching are part of the character of a handmade pair.

Question 2

How do I choose my size?

Accepted Answer

We use Pakistani / UK sizes. Measure your foot from heel to longest toe and compare it with our size guide. If you are between sizes, choose the larger one — and you can always ask us on WhatsApp.

Question 3

Will the chappal feel tight at first?

Accepted Answer

A new leather Peshawari should feel snug. The leather softens and shapes to your foot within the first week of wear.

Question 4

How does cash on delivery work?

Accepted Answer

Place your order and we confirm it with you on WhatsApp or by phone. You pay the courier in cash when your parcel arrives — nothing is paid in advance.

Question 5

How long does delivery take?

Accepted Answer

Usually 2–5 working days after your order is confirmed. Remote areas can take slightly longer. Delivery is free on orders over Rs 10,000.

Question 6

Can I exchange my size?

Accepted Answer

Yes — within 7 days of delivery, as long as the pair is unworn outdoors and in its original box. See our shipping & exchange policy for details.

Question 7

How do I care for my Peshawari chappal?

Accepted Answer

Wipe with a soft dry cloth, condition the leather every few months, and let it dry naturally if it gets wet — never near direct heat.

Question 8

Do you deliver outside Pakistan?

Accepted Answer

Not yet. International delivery is planned — message us on WhatsApp and we will let you know when it opens.